Last updated: January 2025
By accessing and using BrandCrafters services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
BrandCrafters provides professional branding and signage solutions including but not limited to:
All products are subject to availability and we reserve the right to discontinue any product at any time.
All orders are subject to acceptance by BrandCrafters. We reserve the right to refuse or cancel any order for any reason at any time.
All prices are quoted in Kenyan Shillings (KSh) and are subject to change without notice. Prices displayed on our website are current at the time of viewing but may change.
We accept the following payment methods:
Standard delivery takes 3-5 business days for ready-made products and 7-10 business days for custom items. Express delivery options are available for urgent orders.
We deliver nationwide across Kenya. Delivery charges vary based on location and product size/weight.
Risk of loss and title for products purchased from BrandCrafters pass to you upon delivery to the carrier.
We guarantee the quality of our products. If you receive a defective or damaged item, contact us within 7 days of delivery for a replacement or refund.
Custom-made products cannot be returned unless they are defective or do not match the agreed specifications.
Approved refunds will be processed within 7-14 business days using the original payment method.
All content, designs, and materials provided by BrandCrafters remain our intellectual property unless explicitly transferred to the customer. Customers are responsible for ensuring they have the right to use any logos, images, or content they provide for customization.
BrandCrafters shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability shall not exceed the purchase price of the specific product.
We respect your privacy and are committed to protecting your personal information. We collect and use customer information only as necessary to provide our services and fulfill orders.
These terms and conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Kenyan courts.
BrandCrafters reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.
If you have any questions about these Terms & Conditions, please contact us:
Our team is here to help explain any terms or answer your questions.