Frequently Asked Questions

We offer a wide range of branded merchandise including corporate gifts, promotional items,custom apparel, office supplies, tech accessories, and more. All items can be customized with your company logo, brand colors, and design. Browse our full collection on the Products page to see all available options.

Absolutely! Customization is at the heart of what we do. Our design team can work with your logo, brand colors, and specific design requirements to create branded merchandise that perfectly represents your company. Contact us to request a custom design or quote.

Minimum order quantities vary depending on the product type and customization level. For most items, we offer flexible minimums starting from as low as 10-50 units. For specific products, please contact our sales team for detailed information.

Yes! We understand the importance of seeing and feeling your products before committing to a large order. We offer sample orders so you can verify quality, colors, and printing/embroidery before proceeding with full production.

You can browse our products on the Products page and add items to your cart. For custom orders or bulk purchases, we recommend contacting our sales team directly at info@brandcrafters.com or calling +254 703 767 699 for personalized assistance.

We accept various payment methods including credit/debit cards, bank transfers, M-Pesa, and other mobile payment options. All transactions are secure and encrypted. For more information about payment options for your specific order, please contact our team.

Orders can typically be modified or cancelled within 24 hours of placement. After production has started, modifications may not be possible. Please contact us immediately if you need to make changes to your order.

Yes! We provide detailed invoices for all corporate and bulk orders. We can also arrange payment terms for larger orders. Contact our sales team to discuss invoicing and payment arrangements that suit your company's needs.

Delivery timeframes depend on product type and customization. Standard delivery across Kenya typically takes 5-10 business days after order confirmation. Custom orders may take 2-3 weeks depending on complexity. We can provide specific timelines for your order.

Yes! We deliver to various destinations across East Africa and beyond. Shipping costs and delivery times vary based on location. Contact us for a shipping quote to your specific destination.

Absolutely! All orders come with tracking details. You'll receive a tracking number via email, allowing you to monitor your shipment in real-time from our warehouse to your doorstep.

We take great care in packaging all orders. If your items arrive damaged, please contact us immediately with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.

Our process is simple: 1) You provide your logo, brand guidelines, and design preferences, 2) Our design team creates mockups, 3) You review and suggest revisions, 4) We finalize the design, 5) Production begins. The entire process typically takes 1-2 weeks.

We offer free initial design consultation and mockups for orders above a certain value. For smaller orders or complex designs, a design fee may apply, which is typically waived if you proceed with the order.

Yes! Our talented design team can create original designs based on your brand guidelines and vision. We'll work closely with you to ensure the final design perfectly captures your brand identity.

We typically include 2-3 rounds of revisions in our standard custom design package. Additional revisions can be accommodated for a minimal fee. We're committed to ensuring you're completely satisfied with the final design.