Find answers to common questions about our branding services
BrandCrafters specializes in corporate gifts, custom merchandise, promotional items, and office supplies. We offer custom branding services including logo printing, embroidery, engraving, and digital printing on a wide range of products. Our services include design consultation, product sourcing, customization, and delivery.
Yes! We work with businesses of all sizes, from startups and small businesses to large corporations and government institutions. Whether you need a single custom item or thousands of promotional products, we have solutions tailored to your needs and budget.
Our minimum order quantities vary by product type. For most promotional items, the minimum is 50 pieces. For custom apparel, it's typically 25 pieces. However, we can accommodate smaller orders for premium items or special occasions. Contact us to discuss your specific requirements.
You can place an order through our website, WhatsApp (+254 703 767 699), email (info@brandcrafters.com), or by calling us directly. For custom orders, we recommend starting with a consultation to discuss your requirements, after which we'll provide a detailed quote and timeline.
Absolutely! Our experienced design team can help create custom logos, artwork, and designs for your brand. We offer professional design services as part of our comprehensive branding solutions. We'll work with you to understand your brand identity and create designs that perfectly represent your business.
We accept various file formats including AI, EPS, PDF, PNG, JPG, and SVG. For best results, we prefer vector formats (AI, EPS, SVG) as they can be scaled to any size without losing quality. If you only have low-resolution files, our design team can help recreate your logo in high quality.
We accept various payment methods including M-PESA, bank transfers, VISA/Mastercard, and cash on delivery (within Nairobi). For large orders, we can arrange flexible payment terms. We also accept payments through our till number for your convenience.
For custom orders, we typically require a 50% deposit to begin production, with the balance due before delivery. For stock items, payment can be made upon delivery within Nairobi or upfront for orders outside Nairobi. We can discuss flexible payment terms for large or repeat orders.
Delivery timeframes depend on the product and customization requirements. Stock items can be delivered within 1-2 business days in Nairobi. Custom products typically take 5-10 business days for production plus delivery time. Rush orders may be accommodated with additional charges. We'll provide specific timelines when you place your order.
Yes, we deliver throughout Kenya and can arrange international shipping for larger orders. Delivery charges apply based on location and order size. Same-day delivery is available within Nairobi CBD, while other areas typically require 1-2 business days. Contact us for specific delivery options to your location.
Customer satisfaction is our priority. If there's an issue with your order due to our error, we'll remake it at no charge. For custom items, we provide proofs for approval before production. If you're not satisfied with non-custom items, we offer returns within 7 days of delivery in original condition.
Our customer support team is available Monday to Friday, 8 AM to 6 PM, and Saturday 9 AM to 4 PM. You can reach us via WhatsApp (+254 703 767 699), email (info@brandcrafters.com), or phone. For urgent matters, WhatsApp is usually the fastest way to get a response.
Yes, we offer competitive bulk pricing for larger orders. The more you order, the better the unit price becomes. We also offer special rates for repeat customers and long-term partnerships. Contact us with your requirements for a customized quote with volume discounts.
Absolutely! For large orders, we can provide samples for approval. Sample costs are typically deducted from your final order. We also provide digital proofs for all custom work before production begins. This ensures you're completely satisfied with the design and quality before we proceed with the full order.
Still Have Questions?
Can't find what you're looking for? Our team is here to help!